FAQ

 

Shipping Information:
All US orders are shipped USPS Priority Mail (2-3 day) with insurance and tracking. Please allow 5-7 business days for your order to ship once payment has been cleared. You will receive an email notification with tracking information once your order has been shipped. Make sure to double check your shipping address prior to completing your order. If you'd like to add expedited shipping and/or signature confirmation, contact me through email prior to placing an order to allow for adjustments in shipping price.

Do you accept returns/cancellations?
Refunds and exchanges are handled on a case-by-case basis. It is not guaranteed that refunds or exchanges will be accepted (unless it is a case of product defect). If you are dissatisfied with your purchase, please contact me and we can discuss the best option. Returns and exchanges are not typically accepted based on wrong size or not thoroughly reading product descriptions.

I need help determining my ring size. Do you have any suggestions?
The best (and most reliable) way to get precisely measured for your ring size is to visit a local jeweler and have them size you. However, additional tools are available such as online charts or purchasing a ring sizer.

Please get an accurate determination of your ring size prior to placing an order.

How long does each piece of jewelry take to make?
There are several steps in the process of creating a piece of jewelry. Typically, production of a piece can last from several hours to days at a time. 

I love the ring you sent, but it doesn’t fit! Can you resize or reset it?
The short answer to this question is ‘no’. Due to the general makeup of the ring, it is not possible to resize or reset once the stone is in place.

How should I clean my jewelry?
Sterling silver naturally develops a dark patina over time. It is both simple and possible to bring these items back to a bright shine through the use of jewelry polishing cloths.

Do you take custom or personalized orders?
On rare occasion, I will open up custom order slots which allows me to work alongside the buyer to create a specific piece. I have found I personally work best designing and bringing my own ideas to life. However, if you see a piece I've previously done and would like it recreated, reach out.