FAQ

Shipping Information:
All US orders are shipped USPS Priority Mail (2-3 day) with insurance, tracking, and delivery confirmation. Please allow 2-3 business days for us to ship your order once payment has been cleared. You will receive an email notification with tracking information once your order has been shipped. Please double check your shipping address prior to completing your order. If you'd like to add expedited shipping and/or signature confirmation, contact us prior to placing an order to allow for adjustments in shipping price.

Do you accept returns/cancellations?
Refunds and exchanges are handled on a case-by-case basis. We cannot guarantee that we will accept refunds or exchanges (unless it is a case of product defect). If you are dissatisfied with your purchase, please contact us and we can discuss the best option. We do not accept returns or exchanges based on wrong size or not thoroughly reading product descriptions.

I need help determining my ring size. Do you have any suggestions?
The best (and most reliable) way to get precisely measured for your ring size is to visit a local jeweler and have them size you. However, additional tools are available such as online charts or purchasing a ring sizer. I've found this website to be a useful tool when determining specific ring sizes:

https://www.bluenile.com/education/rings/find-your-ring-size

Please get an accurate determination of your ring size prior to placing an order.

How long does each piece of jewelry take to make?
There are several steps in the process of creating a piece of jewelry. Typically, production of a piece can last from several hours to days at a time.

I love the ring you sent, but it doesn’t fit! Can you resize or reset it?
The short answer to this question is ‘no’. Due to the general makeup of the ring, it is not possible to resize or reset once the stone is in place.

How should I clean my jewelry?
Sterling silver naturally develops a dark patina over time. It is both simple and possible to bring these items back to a bright shine through the use of jewelry polishing cloths.

Do you take custom or personalized orders?
Yes! Send us an email using the 'Contact Us' section to get more information.